Terms Of Sale

Last Updated17 th February 2025

BACKGROUND:

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Courses are sold by Us through this website, www.resuspro.com (“Our Site”). Please read these Terms of Sale carefully and ensure that You understand them before ordering anything from Our Site. You will be required to read and accept these Terms of Sale during the ordering process. If You do not agree to comply with and be bound by these Terms of Sale, You will not be able to purchase anything through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

If You are a consumer (see definition detailed below at 1.1) You will benefit for the additional Clause found at 11.

1. Definitions and Interpretation

1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Attendee”

 means any person, such as but not limited to an employee, designated to attend a course booked by you;

“Consumer”

 means an individual customer who is to receive or use a Course for their personal use and for purposes wholly or mainly outside the purposes of any business, trade, craft or profession;

“Contract”

 means a contract for the purchase and sale of a course, as explained in Clause 8;

“Course”

 means an in-person course conducted in a group setting at a designated venue, where you will participate in training. The date and duration of the course will be specified in the description provided on Our Site;

“Data Protection Legislation”

 means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended;

“Materials”

 means any document relating to or forming part of the Course which will be made available before, during or after the Course and provided as either printed, downloadable or viewable text/graphics;

“Order”

 means Your order for a Course;

“Order Confirmation”

 means our acceptance and confirmation of Your Order;

“Training”

 means the medical training provided during the course, which will be delivered through simulator-based training;

“Venue”

 means the place where the Course will take place which will be chosen by Us or, in some circumstances if agreed, by You;

“We/Us/Our”

 means Rod Mackenzie Ltd trading as ResusPro a company registered in England under company number 14142815 with a registered address of Castle Hill House, High Street, Huntingdon, Cambridgeshire, England, PE29 3TE; and

“You/Your”

 means the business or consumer that purchases a Course.

2. Information About Us

Our Site, www.resuspro.com is owned and operated by Us.

3. Access to and Use of Our Site

3.1 Access to Our Site is free of charge.

3.2 It is Your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to You in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4 Use of Our Site is subject to our Website Terms of Use which you can find here: [insert link to website terms of use]. Please ensure that You have read them carefully and that You understand them.

4. Age Restrictions

Businesses and Consumers may only purchase a Course through Our Site if they are at least 18 years of age.

5. Business Customers and Consumers

These Terms of Sale deal with the sale of a Course to businesses and Consumers. If You are a Consumer, (that is, not in connection with, or for use in, Your trade, business, craft of profession), You will additionally benefit from Clause 11. For the avoidance of doubt business customers may not rely upon the terms set out in Clause 11.

6. Courses, Training, Pricing and Availability

6.1 We make all reasonable efforts to ensure that all general descriptions of any Course available from Us correspond to the actual Course that will be provided to You. However, please note that the exact nature of a Course may vary depending on the Course you have purchased and Your individual requirements and circumstances.

6.2 We neither represent nor warrant that a Course will be available at all times and cannot necessarily confirm availability until confirming Your Order.

6.3 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any Order that You have already placed.

6.4 All prices are checked by Us when We process Your Order. In the unlikely event that We have shown incorrect pricing information, We will contact You in writing before proceeding with Your Order to inform You of the mistake and to ask You how You wish to proceed. We will give You the option to purchase a Course at the correct price or to cancel Your Order (or the affected part thereof). We will not proceed with processing Your Order until You respond. If We do not receive a response from You within 7 calendar days, We will treat Your Order as cancelled and notify You of the same in writing.

6.5 In the event that the price of a Course that You have ordered changes between Your Order being placed and Us processing that Order and taking payment, You will be charged the price shown on Our Site at the time of placing Your Order.

6.6 Some Courses or parts thereof may be recorded. If you have purchased a Course and do not wish to appear in a recording You must notify Us in writing. Recordings are used for training purposes and may appear in any of Our Course Material.

Courses and Training

6.7 Courses shall always take place at a Venue chosen by Us, unless We have agreed in writing to provide Training for you and/or Your Attendees at Your Venue or a Venue booked by You, in which case sub-Clause 6.19 shall apply.

6.8 All equipment and materials, will be provided by Us, unless we notify You otherwise. The length of the Course, along with any other important information, shall be detailed on Our Website or notified to you in writing after Your purchase.

6.9 You must be 18 or over to attend any Course and take part in Training.

6.10 Due to the nature of the Course, you should ensure that you wear suitable comfortable clothing and shoes to take part in Training.

6.11 The Course provides training delivered through simulator-based scenarios. You or any Attendees will be exposed to industry-recognised best practices and techniques, but You must adhere to Your employer’s specific protocols and procedures when applying these skills in Your workplace. The Training does not override or replace any internal policies or guidelines provided by Your employer. Completion of any of Our Courses does not grant you a licence to practice medicine and each is independent and not contingent upon the completion of any other courses we offer.

6.12 Following each Training simulation, audio-visual debrief sessions will be conducted. These debriefs are designed to review and reinforce key lessons from the simulation, providing a reflective space to evaluate performance and understanding. You or any Attendees are expected to engage actively and respectfully in these sessions.

6.13 The Training includes the use of simulated resuscitation rooms with realistic settings to replicate emergency medical scenarios. These simulations are conducted in a controlled environment and are intended to enhance Your, or any Attendees, readiness to respond to real-life medical emergencies.

6.14 You or any Attendees should be aware that the Training may involve exposure to graphic simulations of injuries, emergency situations, and real footage of medical procedures or traumatic events. This content may be psychologically distressing for some individuals. We advise You, or any Attendees, to take care of their mental health and, if needed, to opt out of specific scenarios by informing Us prior to participation.

6.15 During the Course, You, or any Attendees, will be using well-known, industry-standard medical equipment that reflects what is commonly available in real-world medical environments. Familiarity with this equipment is expected, and You, or any Attendees, are responsible for using it in accordance with best-practice or any instructions provided during the Training. On occasion, We may provide access to state-of-the-art, high-tech medical equipment that is available to Us on a trial basis. While this equipment may not be widely used in all medical settings, You, or any Attendees, will have the opportunity to operate it during the Course. Instructions and demonstrations will be provided, and You, or any Attendees, must strictly follow these guidelines to ensure proper and safe use of such equipment.

6.16 You, or any Attendees, are required to follow all instructions provided by trainers when performing the Training or using of any equipment, whether standard or high-tech. Any misuse or failure to adhere to instructions may result in removal from the Course or denial of access to certain simulations involving specialised equipment.

6.17 We are not responsible for any mishandling of equipment arising from Your, or any Attendees, failure to follow the provided instructions. You and any Attendees agree to operate all equipment under the supervision of the Course instructors and in accordance with safety protocols.

6.18 If You are booking a Course for someone else, it is Your responsibility to ensure that the Attendee(s) have read and understand Our terms so that they can comply with the same.

6.19 If You are responsible for booking the Venue, You must ensure that it is of adequate size to accommodate all participants and free from any health and safety hazards. You must liaise with Us prior to booking to discuss its suitability and ensure compliance with relevant health and safety regulations. You are responsible for conducting all necessary assessments to verify that the Venue meets these requirements.

7. Orders – How Contracts Are Formed

7.1 Our Site will guide You through the ordering process. Before submitting Your Order to Us You will be given the opportunity to review Your Order and amend any errors. Please ensure that You have checked Your Order carefully before submitting it.

7.2 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of Your Order does not mean that We have accepted it. Our acceptance is indicated by Us sending You an Order Confirmation by email. Only once We have sent You an Order Confirmation will there be a legally binding contract between Us and You (“the Contract”).

7.3 Order Confirmations shall contain the following information:

7.3.1 Confirmation of a Course ordered including full details of the main characteristics of a Course such as date, time and location; and

7.3.2 Fully itemised pricing for a Course including, where appropriate, taxes and other additional charges.

7.4 If We, for any reason, do not accept or cannot fulfil Your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to You as soon as possible and in any event within 14 calendar days.

7.5 If You change Your Order, We will confirm all agreed changes in writing.

7.6 We may cancel Your Order at any time before We begin providing a Course in the following circumstances:

7.6.1 The required personnel and/or required materials necessary for the provision of a Course are not available; or

7.6.2 An event outside of Our control continues for more than 90 days (please refer to Clause 15 for events outside of Our control).

7.7 If We cancel Your Order under sub-Clause 7.6 and We have taken payment any such sums will be refunded to You as soon as possible and in any event within 14 calendar days. If We cancel Your Order, You will be informed by email and the cancellation will be confirmed in writing by email.

7.8 Any refunds due under this Clause 7 will be made using the same payment method that You used when ordering a Course or Goods.

8. Payment

8.1 Payment for a Course must be made in advance or in accordance with any instalment options that We may offer for the particular Course you want to purchase. Price and payment details will be confirmed in the Order Confirmation. Your chosen payment method will be charged as indicated.

8.2 Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

8.3 We accept the following methods of payment on Our Site:

8.3.1 By Stripe using all major debit and credit cards.

8.4 If You do not make any payment due to Us on time, We reserve the right to cancel Your Order or suspend your access to the Course. If you do not make payment within 7 days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

9. Provision of a Course

9.1 The Course will be available to You on the dates and times detailed in the Order Confirmation. If you are a Consumer You are entitled to certain consumer rights (“cooling off”) Please refer to Clause 11 for more information.

9.2 If We require any information or action from You in order to provide a Course, We will inform You of this as soon as is reasonably possible.

9.3 If the information You provide to Us is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that You have provided or taken, We may charge You a reasonable additional sum for that work.

9.4 In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt a Course to resolve the issue. Unless the issue is an emergency that requires immediate action, We will inform You in advance by email before suspending or interrupting a Course.

9.5 The information contained in any Course You purchase shall be current, correct and valid at the time of Your purchase. We cannot guarantee that the information will remain current, correct and valid for any period of time thereafter.

9.6 Please note that none of Our courses are accredited by any professional or regulatory body. Completion of the Course does not confer any official certification or recognition from external organisations. You, and any Attendees, should be aware that the Course is designed for medical training purposes only and may not meet the requirements for professional accreditation in any field.

10. Cancellations

10.1 If You are a Consumer, please see Clause 11 in respect of Your consumer rights regarding cancellation and “cooling-off” this clause only relates to business customers.

10.2 If You have purchased a Course the following cancellation and rescheduling terms apply:

10.2.1 If You wish to cancel the Course You have purchased, You are entitled to a full refund provided You give us at least 7 days' written notice. If less than 7 days' notice is given, You will forfeit the full cost of the Course. At Our complete discretion, We will attempt to fill your spot, but We cannot guarantee success. If We are able to fill Your spot, a full refund will be provided;

10.2.2 If You wish to reschedule a Course You have purchased, You must provide us with at least 7 days' written notice. Subject to Course availability and demand, We will transfer your booking to the next available course. You are permitted to request a reschedule only once.

10.3 You will be categorised as a business if you are purchasing a Course for purposes related wholly or mainly to Your business, trade, craft, or profession, including Attendees participating in a Course booked by You as a business.

10.4 Refunds under this Clause 10 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which You inform Us that You wish to cancel.

10.6 Refunds under this Clause 10 will be made using the same payment method that You used when ordering the Services.

11. Cancellations as a Consumer and “Cooling Off”

11.1 As a Consumer, You have a legal right to a “cooling off” period within which You can cancel the Contract for any reason. This period begins once Your Order is accepted and We have sent You an Order Confirmation, i.e. when the Contract between You and Us is formed. The periods are as detailed in 10.2 to 10.8 below depending on what you purchase from Us.

11.2 As specified in sub-Clause 11.1, if a Course is to begin within the cooling-off period You are required to make an express request to that effect. This request forms a normal part of the order process. By requesting that a Course begins within the 14 calendar day cooling off period You acknowledge and agree that due to the nature of a Course, once You access a Course i.e. you attend the Course You will lose Your right to cancel and request a refund.

Cancellation as a Consumer After the Legal Cancellation Period

11.3 If you cancel the Contract after the 14 calendar day cooling off period has elapsed You shall not be entitled to a refund because you have changed your mind about attending a Course and the cancellation provisions in Clause 10 above shall apply.

11.4 If You wish to cancel under this Clause 11, You must inform Us of Your decision to do so. You may do so by emailing Us at:

11.5 We may ask You why You have chosen to cancel and may use any answers You provide to improve Our Course in the future, however please note that You are under no obligation to provide any details if You do not wish to.

11.6 You may be entitled to cancel immediately by giving Us written notice in the following circumstances:

11.6.1 We breach the Contract in a material way and fail to remedy the breach within 14 calendar days of You asking Us to do so in writing; or

11.6.2 We go into liquidation or have a receiver or administrator appointed over Our assets; or

11.6.3 We change these Terms of Sale to Your material disadvantage; or

11.6.4 We are adversely affected by an event outside of Our control that continues for more than 90 days (as under sub-Clause 15.2.4).

11.7 Refunds under this Clause 11 will be issued to You within 14 calendar days and in any event no later than 14 calendar days after the date on which You inform Us that You wish to cancel. Refunds will be made using the same payment method You used when ordering a Course.

12. Our Rights to Cancel

12.1 For cancellations before We begin providing a Course, please refer to sub-Clause 10 or 11.

12.2 We may cancel a Course after We have begun providing it due to an Event outside of Our control that continues for more than 90 days (as under sub-Clause 15.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of a Course. In such cases, You will only be required to pay for a Course that We have already provided up until the point at which We inform You that We are cancelling the Contract. Such sums will be deducted from any refund due to You or, if no refund is due, We will invoice You for the relevant sums.

12.3 Once We have begun providing a Course, We may need to cancel the Contract in an emergency at any time and will give You reasonable notice of such cancellation. You will only be required to pay for a Course that You have received. Such sums will be deducted from any refund due to You or, if no refund is due, We will invoice You for the relevant sums.

12.4 Refunds due under this Clause 12 will be issued to You within 14 calendar days and in any event no later than 14 calendar days after the day on which We inform You of the cancellation. Refunds will be made using the same payment method You used when ordering a Course.

12.5 We may cancel immediately by giving You written notice in the following circumstances:

12.5.1 You fail to make a payment by the due date as set out in Clause 8; or

12.5.2 You breach the contract in a material way and fail to remedy the breach within 14 calendar days of Us asking You to do so in writing.

13. Problems with a Course and Your Legal Rights as a Consumer

13.1 We always use reasonable endeavours to ensure that Our Course is trouble-free. If, however, there is a problem with a Course please contact Us as soon as is reasonably possible via hello@resuspro.com.

13.2 We will use reasonable endeavours to remedy problems with a Course as quickly as is reasonably possible and practical.

13.3 We will not charge You for remedying problems under this Clause 13 where the problems have been caused by Us, any of Our agents or sub-contractors, or where nobody is at fault. If We determine that a problem has been caused by You, including Your provision of incorrect or incomplete information, or taking of incorrect action We may charge You for the remedial work.

13.4 As a Consumer, You have certain legal rights with respect to the purchase of a Course. For full details of Your legal rights and guidance on exercising them, it is recommended that You contact Your local Citizens Advice Bureau or Trading Standards Office. If We do not perform a Course with reasonable skill and care, You have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price. If a Course is not performed in line with information that We have provided about it, You also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You (or if Our breach concerns information about Us that does not relate to the performance of a Course), You have the right to a reduction in price. If for any reason We are required to repeat a Course in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where You have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You. In addition to Your legal rights relating directly to a Course, You also have remedies if We use materials that are faulty or incorrectly described.

14. Our Liability

14.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms of Sale or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

14.2 If you are a business, We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

14.3 Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

14.4 Nothing in these Terms of Sale seeks to exclude or limit Our liability for failing to perform a Course with reasonable care and skill or in accordance with information provided by Us about a Course or about Us.

14.5 Nothing in these Terms of Sale seeks to exclude or limit Your legal rights as a Consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

14.6 While the Training We provide teaches best practices in emergency response and medical intervention, You and any Attendees are reminded to always follow the specific procedures and protocols established by Your employer in real-world settings. The Training serves as a supplement to, and not a replacement for, any employer-provided training or guidelines. It is Your, or any Attendees, responsibility to apply the knowledge and skills acquired in the Course with careful consideration of each patient's unique circumstances. It is Your responsibility to assess and adapt Your, or any Attendees, approach based on the individual characteristics and medical history of each patient.

14.7 We do not accept any responsibility for the content of any information or links contained in any materials that direct you to other sites, articles, or resources. Any such information is provided for convenience only and does not imply Our endorsement or approval of the linked content. We do not guarantee the accuracy, relevance, or completeness of any third-party information and shall not be liable for any loss or damage.

15. Events Outside of Our Control (Force Majeure)

15.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control

15.2 If any event described under this Clause 17 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

15.2.1 We will inform You as soon as is reasonably possible;

15.2.2 Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

15.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of a Course as necessary;

15.2.4 If the event outside of Our control continues for more than 90 calendar days We may cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and, in any event, no later than 14 calendar days after the date on which We inform You of the cancellation;

15.2.5 If an event outside of Our control occurs and continues for more than 90 calendar days and You wish to cancel the Contract as a result, You may contact Us directly to cancel, please use the following details:

Email: hello@resuspro.com

Post: ResusPro, Rod Mackenzie Ltd, Castle Hill House, High St, Huntingdon PE29 3TE

In each case, provide Us with Your name, address, email address, telephone number, and Order Number. Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably possible and, in any event, no later than 14 calendar days after the date on which You inform Us that You wish to cancel.

16. Licence and Copyright Ownership

16.1 When You purchase a Course, We will grant You a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Course material for your own personal use. The licence granted to You does not give You any rights in Our Course (including any material that We may licence from third parties).

16.2 The licence granted to You under sub-Clause 16.1 is subject to the following usage restrictions and/or permissions:

16.2.1You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit a Course (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

16.3 All intellectual property rights, including but not limited to copyrights, trademarks, and any other proprietary rights related to the Course are owned by Us. Any unauthorised reproduction or distribution of these materials is strictly prohibited.

17. Communication and Contact Details

17.1 If You wish to contact Us with general questions, matters relating to a Course or cancellations You may contact Us by email at hello@resuspro.com.

18. Complaints and Feedback

18.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

18.2 If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:

18.2.1 In writing, addressed to, Dr R Mackenzie, ResusPro, Rod Mackenzie Ltd, Castle Hill House, High St, Huntingdon PE29 3TE; or ;

18.2.2 By email, addressed to Dr R Mackenzie at hello@resuspro.com.

19. How We Use Your Personal Information (Data Protection)

We will only use Your personal information as set out in Our Privacy Policy, available from [link to Privacy and Cookie Policy].

20. Other Important Terms

20.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

20.2 You may not transfer (assign) Your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

20.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

20.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

20.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

20.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale at any time, We will give You at least 30 calendar days written notice of the changes before they come into effect.

20.7 Both parties agree to keep all confidential information private and not disclose it to any third party, except as permitted by the Contract or with written consent. Confidential information shall only be used for purposes related to the Contract. Disclosure to employees, consultants, law enforcement or regulatory bodies is allowed only when necessary and with appropriate confidentiality safeguards. This obligation continues after the Contract’s termination, except where the information becomes public through no fault of the disclosing party.

21. Law and Jurisdiction

21.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

21.2 If You are a consumer, You will benefit from any mandatory provisions of the law in Your country of residence. Nothing in Sub-Clause 21.1 above takes away or reduces Your rights as a consumer to rely on those provisions.

21.3 If You are a consumer, any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.

21.4 If You are a business, any disputes concerning these Terms and Conditions, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.